Terms of service

Overview

Welcome to Nordicwasi. The online store at nordicwasi.dk (the “Store”) is operated by Daninka ApS, a Danish private limited company registered under CVR no. 43439863, with its registered office at Sohngårdsholmsvej 13, 9000 Aalborg, Denmark. In these Terms of Service (“Terms”), “we”, “us” and “our” refer to Daninka ApS trading as Nordicwasi, and “you” refers to the customer or visitor.

The Store, together with all related information, content, features, tools, products and services, is referred to as the “Services”. The Store runs on the Shopify platform, which enables us to provide the Services to you.

These Terms, together with the policies they refer to, describe your rights and responsibilities when you use the Services. Please read them carefully: they contain important information about warranties, limitation of liability and governing law. By visiting, interacting with or using the Services you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Services.

Your statutory rights. Nothing in these Terms limits the mandatory rights you have as a consumer under Danish and EU law, including the 14-day right of withdrawal and the two-year right of complaint for faulty goods. Our returns practice is described in the Returns & Refunds Policy.

1. Access and account

By agreeing to these Terms you confirm that you are at least 18 years old, or that you use the Services with the consent of a parent or guardian who accepts these Terms on your behalf.

To use the Services, including browsing the Store or purchasing products, you may be asked to provide information such as your e-mail address and billing, payment and shipping details. You confirm that all information you provide is correct, current and complete and that you are entitled to provide it.

You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, assign or license your account to anyone else.

2. Our products

We make every effort to present our products accurately. Colours and the appearance of products may nevertheless differ slightly from what you see on screen, depending on your device and its settings. Our throws are made from natural alpaca fibre; small variations in shade and texture are a characteristic of the material, not a defect.

Product descriptions may be changed at any time without notice. We may discontinue any product and may limit the quantities we offer to any person, region or jurisdiction on a case-by-case basis.

3. Orders

When you place an order you make an offer to purchase. An order is accepted only when we confirm acceptance, and we must receive and process your payment before an order is accepted. We may accept or decline an order at our discretion. Please review your order carefully before submitting it, as we may be unable to accommodate changes or cancellations after an order has been accepted. If we do not accept, change or cancel an order, we will attempt to notify you using the e-mail address, billing address or phone number you provided.

Purchases may be returned or exchanged in accordance with our Returns & Refunds Policy. You confirm that your purchases are for personal or household use and not for commercial resale or export.

4. Prices and payment

Prices shown in the Store are in Danish kroner (DKK) and include Danish VAT unless stated otherwise. Shipping costs are shown before you complete your order. For deliveries outside the European Union, customs duties and import charges may be levied by the destination country and are payable by you.

Prices, discounts and promotions may change without notice. The price charged is the price in effect when the order is placed, as stated in your order confirmation. Prices in the Store may differ from prices in physical shops or in stores operated by third parties. Promotions may be subject to separate terms, which take precedence over these Terms in case of conflict.

You agree to provide current, complete and accurate purchase, payment and account information, and to update it promptly when it changes. You confirm that the payment card or method you use is yours or that you are authorised to use it, and that you will pay the charges incurred at the stated prices, including shipping and applicable taxes.

5. Shipping and delivery

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs processing or events outside our reasonable control. As a consumer, the risk of loss or damage passes to you when you, or a person designated by you, takes physical possession of the goods. Details on shipping are set out in our Shipping Policy.

6. Intellectual property

The Services, including all trademarks, brands, text, images, graphics, product reviews, video and audio, and their design, selection and arrangement, are owned by Daninka ApS, its affiliates or licensors and are protected by Danish, EU and international copyright, trademark and other intellectual property laws.

These Terms allow you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit material from the Services without our prior written consent. Nothing in these Terms grants you a licence to any patent, trademark, copyright or other intellectual property of Daninka ApS, Shopify or any third party. All rights not expressly granted are reserved.

The Nordicwasi name, logos, product and service names, designs and slogans are trademarks of Daninka ApS or its licensors and may not be used without our prior written permission. Shopify's name and marks are trademarks of Shopify. All other marks belong to their respective owners.

7. Optional tools

We may give you access to tools offered by third parties that we neither monitor nor control. Such tools are provided “as is” and “as available”, without warranties of any kind and without endorsement. Your use of optional third-party tools is at your own risk, and you should make sure you are familiar with and accept the terms of the relevant provider. New features we add to the Services are also subject to these Terms.

8. Third-party links

The Services may contain links to websites operated by third parties. We are not responsible for the content or accuracy of third-party materials or websites, and we are not liable for any harm or damages related to your use of third-party websites or to products or services you buy there. Please review the third party's policies before entering into any transaction, and direct complaints or questions about third-party products to that third party.

9. Relationship with Shopify

The Store is powered by Shopify, which enables us to provide the Services to you. All sales and purchases you make in the Store are made directly with Daninka ApS. By using the Services you acknowledge that Shopify is not responsible for any aspect of any sale between you and Daninka ApS, including any injury, damage or loss resulting from purchased products, and you release Shopify and its affiliates from all claims, damages and liabilities arising from your purchases and transactions with us.

10. Privacy

All personal information we collect through the Services is subject to our Privacy Policy, available at nordicwasi.dk/policies/privacy-policy. Certain personal information may also be subject to Shopify's Privacy Policy. Because the Services are hosted by Shopify, Shopify collects and processes information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to Shopify and to third parties located in other countries in order to provide the Services to you.

11. Feedback

If you submit ideas, suggestions, feedback, reviews or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium and for any purpose, including commercial use.

You confirm that you own or have the necessary rights to the Feedback, that you have disclosed any compensation or incentive received in connection with it, and that it complies with these Terms. We are under no obligation to keep Feedback confidential, to pay for it or to respond to it. We may, without obligation, monitor, edit or remove Feedback that we consider unlawful, offensive, defamatory, obscene or otherwise objectionable, or that infringes the rights of others.

Your Feedback must not violate the rights of any third party, contain unlawful or abusive material or contain malware. You may not use a false e-mail address or impersonate another person. You are solely responsible for your Feedback and its accuracy.

12. Errors, inaccuracies and omissions

Occasionally information in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct such errors and to change or update information or cancel orders based on inaccurate information at any time without prior notice, including after you have submitted an order. Where we cancel an order you have already paid for, we will refund you in full.

13. Prohibited uses

You may use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) in violation of any applicable law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, defame, intimidate or harm any person; (e) to transmit false or misleading information; (f) to send or use material that does not comply with these Terms; (g) to send unsolicited advertising, “spam” or similar solicitations; (h) to impersonate any person or entity; or (i) to engage in conduct that restricts or inhibits anyone's use of the Services or that may harm Daninka ApS, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or other malicious code; (b) reproduce, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use robots, spiders, scrapers, data-extraction tools, automated agents or AI tools to access the Services; or (f) interfere with, bypass or circumvent the security or access-control features of the Services. We may suspend, disable or terminate your account without notice if we determine that you have violated these Terms.

14. Automated agents

14.1 This section applies if you use, enable or cause the deployment of an “Agent”, meaning any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity, without direct supervision.

14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and operates in accordance with item 14.4, or if we have asked the Agent to refrain from accessing the Services.

14.3 We may limit, including by technical measures, whether and how Agents access the Services.

14.4 Agents must: (i) identify themselves in every HTTP/HTTPS request by including “Agent/[agent name]” in the user-agent string; (ii) not conceal that access comes from an Agent, for example by mimicking human behaviour or by completing or circumventing CAPTCHAs or similar measures; (iii) answer truthfully when asked whether an interaction comes from a human or a computer; and (iv) not circumvent any measure intended to block, limit or control Agent access.

15. Termination

We may terminate this agreement or your access to the Services, in whole or in part, at any time without notice. You remain liable for all amounts due up to and including the date of termination. The sections on intellectual property, feedback, termination, disclaimer of warranties, limitation of liability, indemnification, severability, waiver and entire agreement, assignment, governing law and privacy, together with any other provisions that by their nature should survive, continue to apply after termination.

16. Disclaimer of warranties

Information presented through the Services is made available for general information purposes only. We do not warrant its accuracy, completeness or usefulness, and any reliance you place on it is at your own risk.

Except as expressly stated by us, and subject to your mandatory rights as a consumer, the Services are provided “as is” and “as available”, without any representation, warranty or condition of any kind, express or implied. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free. Your statutory rights in respect of the products you buy, including the right to have faulty goods repaired, replaced or refunded, are not affected by this section.

17. Limitation of liability

To the fullest extent permitted by law, neither Daninka ApS nor our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, nor Shopify and its affiliates, shall be liable for any indirect, incidental, special or consequential loss or damage, including lost profits, lost revenue, lost savings, loss of data or replacement costs, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Services or of products purchased through them, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded or limited under Danish law, including our obligations under the Danish Sale of Goods Act and the Danish Consumer Contracts Act.

18. Indemnification

You agree to indemnify, defend and hold harmless Daninka ApS, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim; a delay in notifying you will not relieve you of your obligations unless you are materially prejudiced by it. We may control the defence and settlement of such a claim at your expense, but will not settle a claim that imposes non-monetary obligations on you without your consent, which may not be unreasonably withheld. You will cooperate in the defence, including by providing relevant documents.

19. Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by law and the unenforceable part shall be deemed severed. The validity and enforceability of the remaining provisions are not affected.

20. Waiver and entire agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and any policies or operating rules we publish in the Store constitute the entire agreement between you and us regarding your use of the Services and supersede any prior agreements, communications and proposals, whether oral or written, including earlier versions of these Terms. Ambiguities in these Terms shall not be construed against the drafting party.

21. Assignment

You may not delegate, transfer or assign this agreement or any of your rights or obligations under it without our prior written consent; any attempt to do so is void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent, provided this does not reduce your rights as a consumer.

22. Governing law and disputes

These Terms and any purchase made through the Services are governed by Danish law. Disputes may be brought before the ordinary Danish courts, with the court of the district in which Daninka ApS has its registered office as the agreed venue, without prejudice to any mandatory rules that allow you as a consumer to bring proceedings in the courts of your own country of residence.

If you are a consumer and a complaint cannot be resolved with us, you may submit it to the Danish Dispute Resolution Institute (Nævnenes Hus), Toldboden 2, 8800 Viborg, naevneneshus.dk. Please state our e-mail address, info@nordicwasi.dk, when submitting a complaint.

23. Headings

The headings in these Terms are included for convenience only and do not limit or otherwise affect their interpretation.

24. Changes to these Terms

The current version of these Terms is always available in the Store. We may update, change or replace any part of these Terms by posting updates to our website. We will notify you of material changes in accordance with applicable law, and such changes take effect on the date specified in the notice. Your continued use of the Services after changes have been posted constitutes acceptance of those changes. Orders are governed by the version of the Terms in force when the order was placed.

25. Contact information

The Store is operated by Daninka ApS under the Nordicwasi brand.

Company: Daninka ApS
CVR: 43439863
Address: Sohngårdsholmsvej 13, 9000 Aalborg, Denmark
E-mail: info@nordicwasi.dk
Phone: +45 50 28 69 48
Web: nordicwasi.dk

For information about delivery, returns and refunds, please see our Shipping Policy and our Returns & Refunds Policy. Nothing in these Terms limits your mandatory consumer rights under applicable law.